Economic Themes (2010) 48 (1) 3, 29-39
Radenko Milojević, Marija Andjelković Pešić
Abstract: The purpose of this paper is to introduce business excellence models and the philosophy that they are based on, but also to point out significance of business culture, as accelerator of business processes’ improvement. This paper emphasizes characteristics of business excellence culture, as a supporter of implementation of business excellence principles and methodology for business processes’ improvement. Since it is assumed that business culture in enterprises in Serbia does not have characteristics needed to support business excellence concept implementation, this paper contains recommendations for business culture transformation and promotes communication as the key factor of this transformation.
Keywords: business excellence; processes; improvement; business culture; communication; Serbian enterprises; privatization
BUSINESS CULTURE AS ACCELERATOR OF BUSINESS EXCELLENCE MODEL IMPLEMENTATION
Radenko Milojević, Marija Andjelković Pešić
Abstract: The purpose of this paper is to introduce business excellence models and the philosophy that they are based on, but also to point out significance of business culture, as accelerator of business processes’ improvement. This paper emphasizes characteristics of business excellence culture, as a supporter of implementation of business excellence principles and methodology for business processes’ improvement. Since it is assumed that business culture in enterprises in Serbia does not have characteristics needed to support business excellence concept implementation, this paper contains recommendations for business culture transformation and promotes communication as the key factor of this transformation.
Keywords: business excellence; processes; improvement; business culture; communication; Serbian enterprises; privatization
