Economic Themes (2010) 48 (3) 2, 343-353
Bojan Krstić, Marija Anđelković Pešić, Aleksandra Anđelković
Abstract: The aim of this paper is to point out the necessity of continual processes' performances evaluation how ''weak'' points could be discovered and inefficient processes changed into efficient ones. The inefficient processes provoke unproductive resources' usage and unnecessary addition of costs. Usually, there are few activities (as parts of processes), which cause the processes' inefficiency. In order to discover them, managers should observe processes, measure their performances, and analyze the results of measurement. Common causes of inefficiency are variations in time, and in quality. Mapping and analyzing processes' show managers where, and what is more important, why variations appear, so they could take actions for their elimination for providing desired standard level of processes' performances. The final aim of processes' improvement is raising economic efficiency and, enterprise's competitiveness level.
Keywords: processes; performance; variations in process performance; time necessary for activity' realization; performances of quality; process effectiveness and efficiency; competitiveness of the firm
MANAGING VARIATIONS IN TIME, QUALITY OF REALIZATION AND OUTPUTS OF ACTIVITIES WITH AIM OF INCREASING EFFICIENCY OF BUSINESS PROCESSES
Bojan Krstić, Marija Anđelković Pešić, Aleksandra Anđelković
Abstract: The aim of this paper is to point out the necessity of continual processes' performances evaluation how ''weak'' points could be discovered and inefficient processes changed into efficient ones. The inefficient processes provoke unproductive resources' usage and unnecessary addition of costs. Usually, there are few activities (as parts of processes), which cause the processes' inefficiency. In order to discover them, managers should observe processes, measure their performances, and analyze the results of measurement. Common causes of inefficiency are variations in time, and in quality. Mapping and analyzing processes' show managers where, and what is more important, why variations appear, so they could take actions for their elimination for providing desired standard level of processes' performances. The final aim of processes' improvement is raising economic efficiency and, enterprise's competitiveness level.
Keywords: processes; performance; variations in process performance; time necessary for activity' realization; performances of quality; process effectiveness and efficiency; competitiveness of the firm
