Economic Themes (2011) 49 (4) 6, 597-617
Slavica Jovetić, Nikola Milovanović
Abstract: Quality Management System (QMS) and the adopted standards pertaining to this area are experiencing their third revision, amendment, and improvement. General requirements in the family of ISO 9000:2005 and 9004:2009 standards have to do with an organization’s obligation to establish, document, implement and maintain a Quality Management System (QMS) and to continually improve its effectiveness and efficiency in the following way: • identify the processes necessary for the functioning of QMS and their implementation throughout the organization,• determine the sequence and interaction of these processes (network of processes), • provide the resources necessary to support the system/processes, • monitor the system/processes/products/personnel, measure and analyze their performance and • implement actions necessary to achieve planned results and improve characteristics of systems/processes/products and personnel. On the basis of the above, we can say that the introduction and management of QMS in an organization involves fulfillment of the principles and requirements of the standard as well as preparation and possession of QMS documentation which will render effective and efficient management of system/processes/products and employees. Standards can be applied in all enterprises, manufacturing or non-manufacturing, as well as in higher education institutions. For this reason, the ISO organization adopted Guidelines for the application of ISO 9001 in education IWA2:2007. At universities in Serbia, numerous regulations and standards, i.e. standards of the National Council for Higher Education have been adopted to regulate the functioning of major systems and processes in higher education institutions. This paper is devoted to the analysis of specificity, diversity and complementarity of adopted standards and ISO standards family. Based on the conducted analysis, the paper offers suggestions of the actions and activities that a higher education institution needs to undertake in order to achieve “business perfection”.
Keywords: Quality Management System; IWA2:2007; educational organization
QUALITY MANAGEMENT SYSTEM IN HIGHER EDUCATIONAL ORGANIZATION
Slavica Jovetić, Nikola Milovanović
Abstract: Quality Management System (QMS) and the adopted standards pertaining to this area are experiencing their third revision, amendment, and improvement. General requirements in the family of ISO 9000:2005 and 9004:2009 standards have to do with an organization’s obligation to establish, document, implement and maintain a Quality Management System (QMS) and to continually improve its effectiveness and efficiency in the following way: • identify the processes necessary for the functioning of QMS and their implementation throughout the organization,• determine the sequence and interaction of these processes (network of processes), • provide the resources necessary to support the system/processes, • monitor the system/processes/products/personnel, measure and analyze their performance and • implement actions necessary to achieve planned results and improve characteristics of systems/processes/products and personnel. On the basis of the above, we can say that the introduction and management of QMS in an organization involves fulfillment of the principles and requirements of the standard as well as preparation and possession of QMS documentation which will render effective and efficient management of system/processes/products and employees. Standards can be applied in all enterprises, manufacturing or non-manufacturing, as well as in higher education institutions. For this reason, the ISO organization adopted Guidelines for the application of ISO 9001 in education IWA2:2007. At universities in Serbia, numerous regulations and standards, i.e. standards of the National Council for Higher Education have been adopted to regulate the functioning of major systems and processes in higher education institutions. This paper is devoted to the analysis of specificity, diversity and complementarity of adopted standards and ISO standards family. Based on the conducted analysis, the paper offers suggestions of the actions and activities that a higher education institution needs to undertake in order to achieve “business perfection”.
Keywords: Quality Management System; IWA2:2007; educational organization
